Review for Final!

1. Host and/or Hostess: The host or hostess stands near the entrance, he or she provides the initial greeting to guests, seats guests, and takes reservations by phone.
2. Assistant Manager: Supervise day-to-day operations, these assistants may also be responsible for opening and closing the facility.
3. Executive Chef: This chef reports to the GM and oversees daily operations in the back of the house, this chef performs duties such as hiring, training, and supervising employees and planning meals at the right price.
4. Expediter: This member is the link between the front and back of the house, communicates an order to the kitchen staff. When the order has been prepared the expediter makes sure it leaves the kitchen promptly.
5. Cashier: Main responsibility is handling money and returning change to guests, the cashier reports the receipts and may prepare bank deposits.
6. Garde-Manager: This member prepares all of the garnishes that are used in preparation of food, also makes platters and display items for buffets and other special presentations.

1. Guest Service Agent: A hotel staff member who performs all of the functions of a desk clerk/ agent, concierge, and valet. A GSA greets the guests upon arrival, assigns a room, and escorts the guest to a room.
2. Security Staff: Protects the guests, the property, and guest valuables but also involve guest-room and key security, safety-deposit boxes, loss prevention, and emergency procedures.
3. Groundskeepers and attendants: The groundskeeper maintains and upgrades the exterior of the facility by landscaping the property. Attendants oversee recreational facilities such as pools, tennis courts, and golf courses.
4. Bell Staff: Handles transporting a guest's luggage to the guest's room from the lobby. Also explains the special features of the guest room and provides other services, such as refilling the ice bucket and adjusting the thermostat.
5. Night Auditor: The hotel staff member who does the night audit and balances the guest's accounts each evening
6. Housekeeping: The biggest and most essential department in a hotel. This department directly affects the guest's perception of cleanliness, safety, and security of the property.

1. Flight Attendants: Handle special duties, such as announcements, meal and/or beverage service, and boarding procedures. Their most important assignment is ensuring passenger safety and overall passenger service.